A lot of iPhone XS and iPhone XS Max homeowners within the Apple Support Communities and MacRumors Forums report that the units fail to start out charging when a Lightning cable is plugged in whereas the display is turned off.
As with many crowdsourced points, experiences fluctuate. Generally, the iPhone XS or iPhone XS Max begins charging as soon as the consumer wakes the machine by tapping or elevating the display. Nonetheless, some customers report having to each wake the iPhone and disconnect and reconnect the Lightning cable to get a cost.
In rarer circumstances, the iPhone stops responding fully sooner or later after a Lightning cable is plugged in whereas the display is turned off.
Lewis Hilsenteger demonstrated the problem on his well-liked YouTube channel Unbox Remedy in the present day by plugging a Lightning cable into one iPhone X, 4 iPhone XS, and 4 iPhone XS Max models. Whereas the iPhone X started to cost, it seems two of the iPhone XS models and three of the iPhone XS Max models didn’t.
Unbox Remedy’s video makes use of the hashtag #ChargeGate
Affected prospects have documented the problem in not less than a dozen dialogue threads throughout the online, together with the Apple Help Communities, MacRumors Boards, Reddit, Twitter, YouTube, and different boards and platforms. It is unclear how widespread the problem is right now, however not everyone seems to be affected.
Some customers have speculated the problem might be associated to USB Restricted Mode, launched in iOS 11.4.1, which prevents an iPhone, iPad, or iPod touch from speaking with USB equipment by way of the Lightning connector if one hour or longer has handed for the reason that machine was final unlocked.
Nonetheless, whereas USB Restricted Mode is enabled by default in iOS 12, Hilsenteger and others say disabling the function doesn’t assist. Apple additionally has a support document that ensures “your iPhone, iPad, or iPod contact prices as normal when it is linked to a USB energy adapter” with the function toggled on.
Within the YouTube feedback on the Unbox Remedy video, some customers declare to be experiencing the identical difficulty on older iPhones and iPads, so there’s a first rate probability this can be a software program difficulty that might be addressed in a future iOS 12 replace. Within the meantime, there doesn’t look like a workaround.
In case you are affected by this difficulty, we advocate contacting Apple Support. Apple ceaselessly passes on machine info and diagnostics to its engineering groups to handle potential bugs like these, so all suggestions helps.
Apple didn’t reply to a number of requests for remark, however we’ll replace this text if we obtain any info.
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